TERMS & cONDITIONS
This website is operated by FREYSAN CORPORATION doing business asFREYSAN COFFEE. Throughout the site, the terms “we”, “us” and “our” refer to FREYSAN CORPORATION doing business as FREYSAN COFFEE. FREYSAN CORPORATION doing business as FREYSAN COFFEE offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If the Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Certain products may contain alcohol and may only be purchased by persons aged 21 years or older.
Section 1 - Online Store Terms
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
Section 2 - General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Section 3 - Accuracy, Completeness, and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Section 4 - Modifications to the Service and Prices
The prices of our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part of the content) at any time without prior notice.We will not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.
Section 5 - Products or services
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and may be subject to return or exchange according to our return policy only.
We have made every effort to display the colors and images of our products in the store with the most accurate colors possible. We cannot guarantee that your computer monitor will display colors accurately.
All products are subject to availability. Banner images are for illustrative purposes only. These terms and conditions cover all publications made in all media.
All promotions are not cumulative with other promotions. They apply while supplies last and are restricted to one per person.
The use of coupons is personal, one coupon per user. One coupon per order. Each coupon may have particular restrictions that will be communicated in the banner.We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of products or services that we offer. All descriptions of products or product prices are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.We do not guarantee that the quality of the products, services, information, or any other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Emotions in a box is committed to providing the best products that meet our standards of fashion hygiene, as well as meeting the highest health and applicable regulatory requirements. In the event that any of our products do not meet the highest standards, we are not responsible for damages resulting from the lack of use or defect of the products, and the product will be immediately removed from our market.
Section 6 – Billing Accuracy and Account Information
We reserve the right to refuse any order you place with us. We may, at our discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
We reserve the right to refuse any order placed through our store which, in our sole judgment, appears to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more information, please review our Return Policy in section 18 of this document.
Section 7 – Optional Tools
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Section 8 – Third-Party Links
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Section 9 - User Comments, Feedback and Other Submissions
If you send us specific submissions (such as contest entries) at our request or without our request, including but not limited to creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, "comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate or use in any other way the comments that you have sent us. We shall have no obligation: (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any rights of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You also agree that your comments will not contain defamatory or illegal material, abusive or obscene material, or contain any computer viruses or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Section 10 - Personal Information
Your submission of personal information through the site is governed by our Privacy Policy. To view our Privacy Notice.
Section 11 - Errors, Inaccuracies, and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Section 12 - Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, the use of the site or its content is prohibited: (a) for any illegal purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our or third party's intellectual property rights; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to suspend the use of the Service or any related website for violating any of the prohibited uses.
Section 13 - Disclaimer of Warranties; Limitation of Liability
We do not guarantee or warrant that the use of our service will be uninterrupted, timely, secure, or error-free.
We do not guarantee that the results that may be obtained from the use of the service will be accurate or reliable.You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time without prior notice.
You expressly agree that the use of, or inability to use, the service is at your sole risk. The service and all products and services provided through the service are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Emotions in a box, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Section 14 - Indemnification
You agree to indemnify, defend and hold harmless Emotions in a box and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Section 15 - Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
Section 16 - Termination
The obligations and responsibilities of the parties that have arisen prior to the date of termination will survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services, or when you stop using our site.
If, in our judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice, and you will remain responsible for all amounts owed up to and including the date of termination; and/or accordingly may deny you access to our services (or any part thereof).
Section 17 - Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and the policies or operating rules posted by us on this site or with respect to the Service constitute the entire agreement and understanding between you and us and govern the use of the Service and supersede any prior agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior version of the Terms of Service).
Any ambiguity in the interpretation of these Terms of Service shall not be construed against the drafting party.
Section 18 - Refund Policy
Deadline
We have a deadline for returns of 5 days from the date the courier delivered your order to the address indicated when making the purchase. You must notify us of the return before 5 days through any of our communication channels:
Request the return within the return period through any of our communication channels such as our email juan.andresfr@freysancoffee.com, our whatsapp +1 312-538-0831, or our social media Facebook, Instagram.
To be eligible for a return, the item must:
Be unused and in the same condition as when you received it. It must also be in its original packaging. - If the product is damaged
There are some situations where only partial refunds can be guaranteed:
Any product that is not in its original condition, that is damaged, or missing parts for reasons not due to our error.
If you wish to return one of our products, you can do so in the following ways:
Request the return within the return period through any of our communication channels such as our email juan.andresfr@freysancoffee.com, our whatsapp +1 312-538-0831 or our social media Facebook, Instagram.
Procedure
Money back (applies only if the product is damaged and the customer does not want it to be replaced): - Through transfer (savings account, checking account, zelle, paypal): it is carried out approximately within the following five business days of receiving the product again in our warehouse.
Product conditions
The product must be returned in optimal conditions, without traces of having been used, with the original labels or, if they have already been removed, you must insert them into the packaging. Once the product is received in our warehouse, we will verify its condition and according to the results, a new product will be sent to you, a coupon will be given for a new purchase, or a refund will be issued.
Products that apply
All
Response time
Refund: Depending on the payment method used for your purchase, the refund will be made through an electronic transfer or to your credit card. Partial refunds will be processed through an electronic transfer. Exchanges will be dispatched approximately 3 business days after the product is received in the warehouse and will apply the same delivery times as a regular delivery.
Shipping costs
The User may return any product that presents manufacturing defects without any cost. The transport costs and any other costs associated with a return for reasons other than manufacturing defects will be covered by the customer.
Section 19 - Law
For the interpretation and fulfillment of these terms and conditions, the parties submit to the jurisdiction of the courts of the City, expressly waiving any other jurisdiction that may correspond to them by reason of their current or future domicile.
Section 20 - Changes to terms of service
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to periodically check our website for changes. Continued use of or access to our website or the Service after the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Section 21 - Contact information
Questions about the Terms of Service should be sent to admin@freysancofee.com
Last updated on this terms and conditions document: 03/02/2024